Frequently Asked Questions
Everything you need to know about shopping with STM Tuned.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return, visit our online portal to generate a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Are your materials sustainably sourced?
At STM Tuned, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% sustainability by 2026.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.